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Patient and Physician Communications

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Dr. Baile is here at M.D. Anderson in Houston. He was featured in one of our weekly Network Newsletter


I really liked his point of views on physican/patient communication. I decided to 'look up' Dr. Baile, and I found this wonderful web book that he coauthored. It is geared to the Physician. I was so enthralled, I thought I'd share!







The issues surrounding physician/patient communications are many. Anxiety, fear and embarrassment can all impact the way a patient communicates with his/her doctor, and make it difficult to articulate concerns and participate effectively in their treatment. A physician is no less likely to feel anxiety from trying to meet both the psychosocial as well as the medical needs of a patient, or fear at having to break traumatic news.


The Conversations in Care? Web-book will address topics chapter by chapter, with each chapter authored by a leading expert in the field of communications. You can sign up on our home page so that you will be notified on the debut of each chapter. We also welcome your feedback for topics you would like to see addressed in the future.



Chapter 1

The Importance of Physician:Patient Communications

By Walter F. Baile, MD


Table of contents


What is Communication?

The Crucial Role of Physician:Patient Communication

Communication Skills as a Vehicle for Treating the Whole Person

Enhancing Listening Skills and Relationships with Patients

Dealing with the Anxiety of Giving Bad News

Assume That Patients Don't Always Understand

Gaining Valuable Information

Benefiting From Enhanced Communication Skills

Talking Saves Time

Reducing the Threat of Legal Actions

Good Physician, Good Patient

Physicians Hold Positions of Power

Take-Home Messages

What's Next?




Chapter 2

How Effective Is Your Nonverbal Communication?

By Debra L. Roter, DrPH


Table of contents



Respect Cultural Differences

Setting The Scene

First Impressions Count

Take A Seat

The Comforting Touch

A Smile Works Wonders

Eye Contact

Positioning Yourself

"Hmm, I See"

Facial Expressions

What To Do With Your Hands And Feet

The Perils Of Distracting Habits

Depression Affects Interpretation Of Body Language

Interpreting Your Parents' Body Language

Initial Consultations

Understanding Emotion

Gender Differences In Communication Styles


Take-Home Messages

What's Next?




Chapter 3

Communication in Crisis

By Rosanne M. Radziewicz, APRN, BC


Table of contents



Why Is Communicating In A Crisis Difficult?

Responding To Crisis And Trauma

Common Emotional Reactions To A Crisis

Psychiatric Disorders That Can Occur In Reaction To Crisis

Cancer And Stress

Course Of Normal Grief Reactions

What Persons In Crisis Need

The Value Of Hope

Assessing Your Patients' Sense Of Safety

How Can I Communicate To Avoid Overreaction And Moderate Stress?

How Can I, As A Health Professional, Manage My Own Fears And Feelings Regarding A Crisis?

Tips To Protect Your Sense of Personal Safety

Renew Yourself

Referring Patients To Mental Health Professionals


Take-Home Messages

What's Next?




Chapter 4

Stress, Burnout and Renewal

By Lidia Schapira M.D.




Table of contents



The Good Stresses - Emotional and Physical

Signs and Symptons of Negative Stress

What is Burnout?

From Stress to Burnout

Who is at Risk for Burnout?

The Changing Face of Medicine

Burnout in Oncology

Dealing with Losses

Enhance Communication Skills, Decrease Stress

Communication Training Options

Wellness and Self-Care

Achieving Renewal Through Perspective, Balance and Communication


Take-Home Messages

What's Next?


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